The 4th JWF webinar was held on Wednesday, September 22nd, and 126 participants from 13 countries including the Philippines, Nigeria, South Africa, Malawi, and Pakistan enjoyed it. Mr. Nakai, Manager of Southern Water Distribution Management Yokohama Waterworks Bureau (YWWB) gave a presentation on the theme of Continuous efforts for stable water supply in Yokohama. In his presentation, he explained that what makes Yokohama’s stable water supply possible is the reliable daily management and operation, and not the most advanced technology. He also explained YWWB’s specific efforts from the aspects of water distribution management and customer management in an easy-to-understand manner, with the key message being that good customer service leads to customer satisfaction, which in turn leads to contracts with water authorities, creating a virtuous cycle that leads to increased revenue.

◆Date	September 22, 2021　16:00～17:00（JST)
◆Speaker	Mr. NAKAI Kazunori Manager of Southern Water Distribution Management Yokohama Waterworks Bureau
◆Topic	Continuous efforts for stable water supply in Yokohama
◆The number of the participants	126

　　

The recording :

(Reported by Reiko Yoshii , Manager)